Website privacy policy

Last updated: August 2011

Introduction
European Touch Hardwood Inc. (“ETH”) maintains and administers this website, and we are committed to ensuring that your privacy is maintained when you visit it. This web page describes the policy that we have put in place concerning information that we may collect about you and how you use our website.

Information Collection
When you visit our website you may provide us with two types of information: personal information that you knowingly disclose, collected on an individual basis; and website use information, collected on an aggregate basis.

Personal information
You may provide us with information about yourself, your organization, and your interests when you request additional information through our site. This information is used for the purposes of administering and expanding our business activities, providing service to our customers, and making other products and services available to our customers and prospective customers.

Occasionally, we may also use the information that we collect to notify you about important changes to our website, new services, and special offers that we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by sending an email message to: info@ethfloors.com.

If you send us personal information in response to a Career posting, we will only use that information to evaluate your qualifications and suitability for the posted position.

Website use information
We collect information regarding your activities on our website. This helps us to determine how best to provide useful information to you, and to understand which parts of our website are of most interest to you.

We, or a third party acting on our behalf, may use standard technologies, such as Web server logs, to tailor and improve the Web content we deliver to you, make recommendations based on information you previously provided, and gauge the effectiveness of our marketing campaigns and e-mail correspondence.

This website uses various Web Analytics tools (such as Google Analytics) and other measurement tools to help us to analyze how you use the site. These tools use “cookies”, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google, and the other vendors that may be assisting us in our analysis. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for ethfloors.com.

We will never (and will not allow any third party to) use the statistical analytics tools to track or to collect any personally identifiable information about you. The Web Analytics providers do not associate your IP address with any other data held by them. Neither we, nor the Web Analytics Vendors, will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source, unless you explicitly submit that information via a fill-in form on our website.

Sharing Information with Third Parties
We respect your right to privacy when using our website. We are the sole owner of the customer information collected on this site, and will not share this information in any ways other than those disclosed in this statement.

We do not provide personal identifying information to third parties for the marketing of their products and services.

Links
This website contains links to other sites, and we are not responsible for the privacy practices of those other sites. We encourage you to be aware of links that lead you away from our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected on the ETH website.

Notice of New Services
Occasionally, we may use the information we collect to notify you of changes to our website, new services, and special offers we think you will find valuable. You can notify us of your desire not to receive these offers by sending an email message to: info@ethfloors.com.

Notification of Changes
If we change our privacy policy, we will post notification of those changes to this document so that you are aware of changes to the information we collect, how it is used, and under which circumstances, if any, it is disclosed. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email. You will have a choice as to whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Questions
If you have questions, or if you feel we are in violation of this privacy policy, please send an email message to:
info@ethfloors.com

European Touch Hardwood Inc.
243 West 8th Avenue
Vancouver, BC, V5Y 1N3

T: 604. 604-325-7001
F: 604. 604-681-7781

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What our clients say
  • Dependable, reliable, professional and precise. I have worked with European Touch Hardwood for 15 years and these qualities are still in place today. whether they are installing a factory finished or an on-site finished hardwood flooring. Great people! Great floors!
    Glen Leitch G. Leitch Contracting, Coquitlam
  • VCG Builders has been using European Touch Hardwood Inc. for over 15 years. Their pricing is always competitive, their scheduling reliable, and their quality and commitment are superb.
    Gream Webb VCG Builders, Vancouver
  • I purchased flooring from ETH in September 2009 and again in November 2010. I appreciate the excellent advice, first class service, and the professional installation quality you provided. Thank you,
    Ian MacKinnon North Vancouver
  • European Touch did two flooring jobs for me in the past two years. On both occasions, they showed up on time, coordinated the different aspects of work, and were respectful of our house and privacy as we lived through both renovations. Renovating is always disruptive but the team at European Touch Hardwood made it much easier. The floors are great!
    Bruce Blasberg North Vancouver
  • We first retained the services of European Touch six years ago after having interviewed several hardwood flooring companies, and have since used them exclusively for our last three home renovations. We have found them to be exceptionally knowledgeable about their products. They provided competitive and accurate estimates, and offered full attention to detail and quality workmanship. The installations were completed by their own installers, on-time and with an excellent follow-up service. We would not hesitate to recommend the services of European Touch Hardwood.
    Michael van Blokland Yaletown-Vancouver
  • In 2008, I employed European Touch Hardwood Inc. to special order and install African Wenge flooring in my newly purchased condo. The high standard of the product and its subsequent expert installation exceeded my expectations. I would not hesitate to recommend European Hardwoods for their outstanding service, excellent standards, and attention to detail
    Margaret Horsman Vancouver
  • Why has ETH been my company of choice for various projects over the past ten years? Value for money. Extensive product knowledge. Exquisite installations. Quintessential professional service and work flow. Shopping for the floor in their stylish showroom is also a pleasure.
    Stan Baran Maple Ridge
  • European Touch supplied and installed a wide plank oak floor in our house. It was an outstanding and meticulous installation. The floor is a stand out feature in our contemporary renovated kitchen.
    Nick & Michelle Biggar Principal mcfarlane/green/biggar ARCHITECTURE+DESIGN, North Vancouver
  • A brief note of commendation to the Managers of ETH: we were well served by your Office Manager over 3 separate purchases covering the past 18 months. Your Estimator was gracious, competent and pleasure to work with. Finally, our staircase installer was magnificent! His pride in his work is commendable. The staircase he covered and finished is a feature in our home. Nice to do business with you!
    David Langmuir Vancouver
  • I wanted to thank you for the wonderful job you did on my old oak floor. Also, it was great to come home and find everything clean. I was expecting a lot of dust but this was not the case. The movers did a terrific job and they were kind enough to put padding on the dining room chairs and some other furniture; I should have done it myself. Thank you to you and the people who did my floors and moved my furniture.
    Karen Gibbons Surrey
  • We've engaged European Touch Hardwood Inc. on several properties going back 20 years, and every time the experience was fabulous. No surprises, no hassles. When they commit, they deliver. The quality of the flooring is only exceeded by their service. We wouldn't trust our floors to anyone else. You can pay more, just not get more!
    Steve Medicoff Calgary
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