About Us

ETH Residential Client Experiences

Since 1991, our residential and commercial flooring clients have been more than happy to share their experiences of our expert advice, flooring selection and installation services. We hope to continue to play an integral role in making design visions reality for many years to come.

“Dean and I wanted to extend our thanks to everyone who worked on our project. From your Estimator's easy-going professionalism in quoting the job and answering our many questions, to the installers' respect and attention for our home, the whole process was on time, on budget, and beautifully done. In the many weeks of renovation that we have endured, European Touch Hardwood gave us back our sanity and renewed our faith in construction trades. Thank you. We are thrilled with the results. The warmth of the wood and the impeccable finish have transformed our home! Now, if you only handled kitchen renovations …”
Kirsten Sharr, Vancouver

“Hi, I'm just back from my trip down to the Oregon coast. I am SO happy with the floor! It is just beautiful! I happen to think that you guys have the best selection of flooring in town, and reasonable prices, too. I will refer people to you for sure. Thank you again—I really love this floor!”
Patrick Warren, Frits de Vries Architect Ltd., Vancouver

“Dependable, reliable, professional and precise. I have worked with European Touch Hardwood for 15 years and these qualities are still in place today whether they are installing a factory finished or an on-site finished hardwood flooring. Great people! Great floors!”
Glen Leitch, G.Leitch Contracting, Coquitlam

“VCG Builders has been using European Touch Hardwood Inc. for over 15 years. Their pricing is always competitive; their scheduling reliable; and their quality and commitment are superb.”
Gream Webb, VCG Builders, Vancouver

“Many thanks for a job well done. Installers were great, very neat and tidy. Again thank you. P.S. We will see you again.”
Bob & Eileen Pattison, North Vancouver

“We chose European Touch based on their references and the manner in which we were treated during the bid process. The job was formidable. We had a window of eight days between our closing day and move in to remove existing flooring, level the sub-floor, and install new hardwood and baseboards. Most of this work had to be done simultaneously with two painters working in our 1,140 square feet condo.

ETH moved in their “A Team” and to my astonishment the job was completed the night before our moving day. Even more astonishing was the high quality of the finished product. We even received a complimentary set of baseboards.

I have no hesitation recommending European Touch Hardwood to anyone seeking new hard wood floors, especially if you are facing a tight frame as we were. My wife and I believe we got full value for our money.”
Henry Ropertz, Vancouver

“I am sending this letter with thanks for the work you performed for me. With very little notice you were able to replace water-damaged hardwood flooring in two suites. The job took less than six days and your very organized workmanship has minimized my loss of rental income. I would not hesitate to recommend European Touch Hardwood to anyone. Thank you.”
David Frank, Delta

“I purchased flooring from ETH in September 2009 and again in November 2010. I appreciate the excellent advice, first class service, and the professional installation quality you provided. Thank you”
Ian MacKinnon, North Vancouver

“European Touch did two flooring jobs for me in the past two years. On both occasions, they showed up on time, coordinated the different aspects of work and were respectful of our house and privacy as we lived through both renovations. Renovating is always disruptive but the team at European Touch Hardwood made it much easier. The floors are great!”
Bruce Blasberg, North Vancouver

“Just a quick note to say thank you for your outstanding services. Ken and I are extremely happy with the quality of work that you have done for us again this time. I will gladly recommend your services.”
Dodi Thorhaug, Remax Realty, West Vancouver

“We first retained the services of European Touch six years ago after having interviewed several hardwood flooring companies and have since used them exclusively for our last three home renovations. We have found them to be exceptionally knowledgeable about their products. They provided competitive and accurate estimates, and offered full attention to detail with quality workmanship. The installations were completed by their own installers, on-time, and with an excellent follow-up service. We would not hesitate to recommend the services of European Touch Hardwood.”
Michael van Blokland, Yaletown-Vancouver

“In 2008, I employed European Touch Hardwood Inc. to special order and install African Wenge flooring in my newly-purchased condo. The high standard of the product and its subsequent expert installation exceeded my expectations. I would not hesitate to recommend European Hardwoods for their outstanding service, excellent standards, and attention to detail”
Margaret Horsman, Vancouver

“We wanted to let you know how pleased we are with the new floors and condo transformation! Thank you for your careful and very thorough planning and execution of the project—while we were out of town! It was such a treat to come home to find the floor completed beautifully, the painting and ceiling finished, and the whole place clean.

I really appreciate your time and patience with us in choosing the right wood and colour. It feels great on the feet and lights up the room and the art. I think we got it right!

You were also right about the ceiling texture—a smooth ceiling makes the whole place look larger. Please let all your team know how grateful we are for the detailed work, clean job site, and working within our strict condo rules too.

You have helped us make a sound investment that we are enjoying every day!”
Torrie and Stephen Melgrove, Vancouver

“Why has ETH been my company of choice for various projects over the past ten years? Value for money. Extensive product knowledge. Exquisite installations. Quintessential professional service and work flow. Shopping for the floor in their stylish showroom is also a pleasure.”
Stan Baran, Maple Ridge

“European Touch supplied and installed a wide plank oak floor in our house. It was an outstanding and meticulous installation. The floor is a stand out feature in our contemporary renovated kitchen.”
Nick & Michelle Biggar, Principal mcfarlane/green/biggar ARCHITECTURE+DESIGN, North Vancouver

“Just a quick note to thank you for the beautiful finish on our floors and the great repair of the damage to the hall floor. It is such a pleasure to see the floor since you finished them. Thanks!”
Tisia Minichiello, New Westminster

“This note is to let you know how pleased we both are with our new maple floor and thank you all for the job well done. In particular, we would like to thank your installer for the work he did. He was efficient, pleasant, and considerate: in other words a complete professional. He has done a terrific job installing the floor. Thank you again for providing us with a beautiful addition to our home. We are proud to show it to our friends and neighbors and don't hesitate to give you credit by recommending your services.”
Sandi Simmons & Ron Greenfield, North Vancouver

“A brief note of commendation to the Managers of ETH: we were well served by your Office Manager over three separate purchases covering the past 18 months. Your Estimator was gracious, competent, and a pleasure to work with. Finally, our staircase installer was magnificent! His pride in his work is commendable. The staircase he covered and finished is a feature in our home. Nice to do business with you!”
David Langmuir, Vancouver

“I wanted to thank you for the wonderful job you did on my old oak floor. Also, it was great to come home and find everything clean. I was expecting a lot of dust but this was not the case. The movers did a terrific job and they were kind enough to put padding on the dining room chairs and some other furniture, which I should have done myself. Thank you to you and the people who did my floors and moved my furniture”
Karen Gibbons, Surrey

“When we renovated our character home in Point Grey, we were intent on retaining the original red oak hardwood flooring throughout the house. ETH was able to install an entirely new hardwood floor in our kitchen and second floor, which beautifully matched our existing floor. They also patched our walnut inlay hallway floor to make a gorgeous and seamless transition to the new flooring.

ETH was very professional and we were confident in their advice regarding the floor stain, finish, and stair construction. They even suggested a much more attractive, higher quality, and less expensive alternative for our gym floor.

We have been extremely pleased with the expertise and service provided by ETH and we would highly recommend them.”
Jennifer MacKay, Vancouver

“I cannot tell you how pleased we are with the work that was done on our floors! We did not think they would turn out so good after that other guy did a “hack” re-finishing job. I felt so bad for the guy who hurt his thumb … hope he is healing well! And also the one that was left to finish the job was so nice … a pleasure to have him in our home. Please thank all involved in our project!”
Karen and Randy Morris, Maple Ridge

“I am writing this note to express my sincere appreciation for the excellent work that European Touch Hardwood Floors did to install custom finished walnut flooring in my new home.

Your customer service was great—from helping us select the best finishing options from many different alternatives to coordinating the installation schedule with the other trades people on the project. Your installers and finishers delivered impeccable workmanship and the entire project was well managed and delivered on time.

I am extremely happy with the result and I would gladly recommend your services to any prospective clients.”
Anthony Dallazanna, Coquitlam

“My wife and I would like to thank European Touch for restoring our 57 year old floors to their former glory. What seemed to us to be old, worn out floors were refinished to perfection. The work was carried out in a very professional manner with minimal disruption to our daily lives and within the promised time frame.

We would like to thank ETH and their team for an excellent job, and recommend them highly!”
David and Gisela Dustan, North Vancouver

“I am delighted to say that you did this job for me with such perfect and terrific timing. If you have my Visa number still on file please go ahead and charge the balance at your convenience. If not, I will call you on Monday and give you the number again. Thank you for making my day, my week, and my month!”
Susan Brown, Vancouver

“We have engaged European Touch Hardwood Inc. on several properties going back 20 years, and every time the experience was fabulous. No surprises, no hassles. When they commit, they deliver. The quality of the flooring is only exceeded by their service. We wouldn't trust our floors to anyone else. You can pay more, just not get more!”
Steve Medicoff, Calgary

“Following an extensive evaluation of the many and varied flooring companies in the Vancouver area, we chose European Touch Hardwood Flooring to install Brazilian Cherry flooring throughout our condo. This decision was based on their wide range of products, wealth of information and expertise of installation. Subsequently, we also engaged them to repair and replace a seriously water-damaged section of the floor.

In both instances we were entirely satisfied with the final result and greatly impressed with their level of communication, attention to detail, and adherence to schedules. Based on our experience we have no reservations in highly recommending them to others”
Fred Harris, Vancouver

“Thank you to the members of European Touch Hardwood for a job well done. Your expertise and information on hardwood flooring was extensive and current. The communication between the staff and myself made the scheduling for hardwood installation run smoothly. Professional and detailed workmanship on the hardwood floor made the suite look elegant and beautiful”
Judy Lee, Vancouver

“I wanted to tell you how pleased we are with the new floors and the newly painted walls. Your precise scheduling made it possible to do it all in the short time we were away. We are both grateful for your advice regarding smoothing out the textured ceiling—I now notice these textured ceilings everywhere!”
Torrie Groening, Vancouver

“Everyone would be happy with new hardwood floors, but I know I have been particularly blessed with the European Touch! Thank you for the exceptional price, the superior craftsmanship, and for being especially pleasant to do business with. I wish you and your business the wonderful success you deserve. Thank you.”
Mayorie Mapleton, North Vancouver

“To: The Director of Better Business Bureau of Lower Mainland, BC
Re: European Touch Hardwood Inc.

Dear Director, I would like to record my full satisfaction with both the quality of this firm's work and the personal service that accompanies it. My wife and I have been most pleased with the hardwood floor recently installed in our apartment and would certainly recommend this firm when the occasion arose.”
Jonas Lehman, Vancouver

“This is my long delayed thank you to you and the fellows who repaired and re-finished my floor. particularly the two installers who had to make return trips. I was impressed with their work—the pride they took in it as well as with their courtesy and willingness to lend a hand moving furniture with me. I have had many compliments on how great the floor looks so consequently have passed along the company's name. Thanks for the restoration and maybe even more for the motivation to spruce up more of my house!”
Maureen Boguzki, Port Coquitlam

“The floors look great! Many thanks for your personal delivery of my house keys and the floor maintenance kit.”
Lori Reynolds, Coquitlam

“Thank you for your prompt service. The floor looks great. I hope the rest of my renovations goes as smoothly! Oh, I will collect my free floor cleaner tomorrow! Thanks again for everything.”

Alice Pollock, Vancouver

“Enclosed please find a cheque for the terrycloth mop cover I picked up today. It really made my day when on discovering that I did not bring my wallet with me, without so much as a second of hesitation you just handed it to me and said: ‘Mail us a cheque’. Very trusting and very refreshing. Thank you.”
Hillary Jonathan, Vancouver

“We've been in our new home for two full months now and feeling pretty settled. We absolutely love our hardwood floors. I'm really glad you talked us into doing the kitchen. I was worried about the spills, etc., but the clean up is easy. We're also happy we did the upstairs. It' just fabulous. Everything always looks so clean and sparkly throughout the house and I love the flow of the floors from room to room. We had a fair bit of company over the holidays and a multitude of compliments.

Thank you for acting so promptly when we realized the stairways needed filling for a more polished look. We're very happy with the work and the service and would highly recommend your company”.
Bonnie McClure, Ladner