Our floors should only be stored and installed in climate-controlled areas that are protected from abnormal changes in temperature or moisture.
Subfloors must be even, clean, dry, crack-free and made from suitable materials.
Installing our product on an inadequately prepped subfloor will damage the floor and void the warranty.
Detailed subfloor prep guidelines can be found in our Product Resources Portal.
Our floors are installed floating or glued-down. None of our flooring is intended to be nailed-down.
If you have questions about the product once it has arrived onsite, do not continue with installation. Please contact us and we will help resolve the issue.